The fluorescent light above the conference table is humming at exactly 61 hertz, a low-frequency buzz that seems to be vibrating the very water in my glass. I am staring at slide 31, which contains a single, massive circle labeled ‘The Ecosystem’ and 11 smaller, frantic-looking arrows pointing toward a box titled ‘Operationalize Synergies for Customer-Centric Growth.’
‘We need to be more proactive and aligned, Natasha,’ he says. ‘It’s about capturing the momentum of our cross-functional capabilities.’
I’ve asked 3 leaders this morning what our top priority is. I’ve received 3 different answers. Each one was delivered with the confidence of a burning bush, yet each one evaporated the moment I tried to pin it to a spreadsheet. This is the Ambiguity Machine in full gear. It isn’t a glitch in the leadership matrix; it is the design itself. In my day job as a digital citizenship teacher, I spend 41 minutes a day telling middle schoolers that clarity is a form of kindness. In the corporate world, however, clarity is a liability. If you are clear, you can be wrong. If you are vague, you are eternal.
The Starvation for Honesty
Earlier today, I found myself crying during a commercial for a brand of laundry detergent. It wasn’t even one of the sad ones with the three-legged dogs. It was just a father teaching his daughter how to fold a shirt. The instructions were so simple. ‘Tuck the sleeves, fold the bottom.’ There was no ‘leveraging fabric-adjacent paradigms.’ There was just a shirt and a girl and a result. I think I cried because I am starved for that kind of honesty. I am tired of the linguistic gymnastics required to navigate a 21-page strategy document that says absolutely nothing.
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The strategy is a mirror that shows you whatever you want to see, until you hit the ground.
The Cynicism of Fog Architecture
Strategic ambiguity is an advanced, if cynical, management technique. It is the art of building a ship out of fog so that when it inevitably hits an iceberg, you can simply claim the iceberg was the destination all along. By using terms like ‘holistic optimization’ or ‘transformational agility,’ leaders create a protective layer of insulation.
Localized to Contributors
Credit accrued to Leadership
If the project succeeds, the vague strategy was the catalyst. If it fails, the failure is localized to the individual contributors who ‘failed to align’ or ‘misinterpreted the vision.’
The Translation Tax: Cognitive Load Delegation
But there is a cost to this machine. I call it the Translation Tax. When a leader drops a word-salad strategy into a room of 101 employees, they are not actually providing a path forward. They are delegating the cognitive load of defining the work to the people least equipped to change the direction of the company.
Those 101 people then spend 51% of their mental energy trying to hallucinate a meaning into the jargon. This uncertainty is a silent killer of morale.
The Child’s Perspective
I once had a student, a bright 11-year-old named Leo, who tried to use ‘strategic ambiguity’ to explain why his homework wasn’t done. He told me he was ‘re-prioritizing his educational output to better reflect a decentralized learning model.’
I told him he had a zero. He laughed and said he’d heard his dad say it on a Zoom call. Even a child can see that the Emperor isn’t wearing clothes; he’s just wearing a very expensive ‘transparent textile solution.’
The Radical Choice of Clarity
This is why I appreciate the approach of
because their entire existence is a rebellion against this specific type of obfuscation. They operate on the radical idea that you shouldn’t need a PhD in linguistics to understand your own financial standing. They choose clarity because clarity empowers the user, whereas ambiguity only empowers the machine.
The Shield of Imprecision
In my classroom, we talk about the ‘digital footprint,’ but we also talk about the ‘integrity footprint.’ Your strategy is part of your integrity. If you cannot explain your plan to a 61-year-old grandmother or a 21-year-old intern without using words that end in ‘-ize’ or ‘-ality,’ then you don’t have a strategy. You have a shield. Precision is terrifying because it provides a metric for failure.
The Shield
Vague Language
The Courage
Precision Metrics
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Precision is an act of courage; jargon is an act of cowardice.
Becoming the Machine You Fight
I’ve made this mistake myself. Once, I tried to implement a ‘behavioral intervention framework’ in my classroom instead of just telling the kids to stop throwing erasers. It was a disaster. I spent 31 hours writing a handbook that no one read. I was so busy being ‘strategic’ that I forgot to be a teacher. I had become a small, localized Ambiguity Machine.
Framework Writing Time Lost
100% Progress
I had to apologize to my students. I had to admit I was using big words to hide the fact that I didn’t know how to handle a particularly rowdy Tuesday. That vulnerability-that admission of ‘I don’t know yet, but here is the next small step’-did more for my classroom culture than 11 frameworks ever could.
The Performance of Understanding
Pillar 1: Mist
Pillar 2: Fog
Pillar 3: Evasion
I remember a meeting where the CEO spent 41 minutes talking about ‘Value Stream Mapping’ without mentioning a single customer. I sat there, tracing the grain of the wooden table, wondering if I was the only one who felt like I was drowning in a sea of beige adjectives. This collective performance is how the Ambiguity Machine stays fueled. We all pretend we understand, because to admit we don’t is to admit we aren’t ‘aligned.’
The Demand for Concrete Action
We need to stop rewarding the ‘pivot potential’ of vague leadership. We need to start asking the uncomfortable questions. When someone says ‘operationalize,’ we should ask ‘with what hands?’ When someone says ‘synergy,’ we should ask ‘who is talking to whom?’ We need to treat clarity as a non-negotiable requirement for leadership, not a nice-to-have.
They need to know that if they do X, then Y will happen. They need the truth, even if the truth is that we are still figuring it out.